This Privacy Policy explains how Petal Palette processes personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, quotations, delivery, and on-site setup. It applies to visitors, customers, and other individuals who communicate with us through syrupauntbadge.quest or related service channels.
We use personal data to respond to inquiries, prepare design consultations, issue quotations, manage deposits and confirmations, coordinate flowers and event arrangements, arrange delivery and on-site setup, communicate about project details, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with payment processors, website and IT support providers, communication tools, delivery or logistics partners, and other operational vendors that help us run the business. These parties are expected to use the information only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may share personal data with public authorities, courts, or other parties when disclosure is required by applicable law, to respond to lawful requests, or to protect our rights, customers, or operations. We may also disclose information where necessary to establish, exercise, or defend legal claims.
We may process contact details, event and order information, design preferences, consultation notes, payment-related records, delivery and setup instructions, and limited technical data such as device or browser information. Where relevant, we also process correspondence and records needed to manage deposits, date confirmation, and final project details.
We collect data from website forms, email or other direct correspondence, consultation discussions, booking and quotation requests, payment and order handling, and technical logs generated when the website is used. We may also receive information from a customer or event representative acting on behalf of the person placing the request.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics or performance cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their function and duration.
Users can usually block, delete, or restrict cookies through their browser settings. Some site functions may not work properly if certain cookies are disabled. Where the website presents cookie controls, those choices apply to the extent supported by the browser or device used.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.
Requests should describe the data or activity in question so we can review them efficiently. We may ask for additional details to confirm identity, protect privacy, and determine whether an exception applies. If a request cannot be fully satisfied, we will explain the reason where permitted.
Retention periods depend on the type of data and the reason it was collected. We keep inquiry, quotation, booking, and project records for the period needed to manage the service relationship and maintain business records. When data is no longer required, we delete it or anonymize it where practical, subject to any legal or accounting obligations.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication if appropriate.
